First off, make sure you followed the instructions carefully.  Double check the settings you entered.  If any step isn’t followed correctly there will be problems.

Within your Done Deal Website account, be sure that your domain name has “www” in front of it.  Also make sure it’s all lower-case letters and that there are no spaces or other characters.

If everything looks OK there, double check your settings at your domain registrar (for example, GoDaddy or NameCheap) compared to the instructions.  Make sure you didn’t miss anything.  Don’t change things if it looks right.  It doesn’t mean you did something wrong.  You may just need to wait a little longer.

If everything looks right, how long has it been since you made the changes?  If it was less than an hour ago, it’s best to give it a little more time.  Changing settings with your domain name can take a while to fully take effect.  I fact, in some cases it may take up to 24 hours to fully take effect.  Usually it happens much faster, though.

If it’s been more than an hour since you made the changes, it’s possible you did everything correctly but your web browser has the old settings cached (saved) and it’s not showing your changes.  One way to test this is to open an Incognito / Private browser window and try visiting your site that way.  If it works this way, then everything is good to go.  If you close your browser completely and wait a minute and then re-open it, everything should be good.  If not, try restarting your computer and test again.

Another option is to use a site called Geo Peeker that lets you put in your website address and it tries loading your site from different locations.  This will give you a better idea of what other are people are seeing when they try visiting your site.  Sometimes your own computer can show you something different than what other people are seeing just because you tried visiting your site previously and it’s showing you the old settings.  Geo Peeker lets you see what everyone else is seeing.  Just go to Geo Peeker’s website and enter your website address and click the button.  Give it a minute and it will pull up your site from different locations.  If it looks right there, everything should be good.  It’s just an issue with your computer.  If you restart it, everything will likely be OK.

If you try those things and it’s still not right, there must be a setting somewhere that isn’t right.  Most likely it’s a setting where you registered your domain name (for example, GoDaddy or Name Cheap).  We’d be glad to check it out for you for free.

Go here to give us the details.

In the “special instructions” box at the bottom let us know that you tried setting it up yourself but it’s not working.  We’ll check everything over and make any needed changes and let you know when it’s working.